Refund policy
Return & Refund Policy
Last updated: September 11, 2026
At DriftWell, we want you to feel confident that your new pillow will help you sleep better. That's why every order comes with a 30-night trial, and this policy explains exactly how returns, exchanges, and refunds work.
30-Night Trial
Every DriftWell Contour Relief Pillow includes a 30-night trial from the date your order is delivered. If you're not completely satisfied within this period, you can return it for a full refund or exchange, no questions asked.
To be eligible for a trial return:
- You must contact us within 30 nights of delivery to request your return.
- The pillow should be in a clean, hygienic, and reasonably well-maintained condition. For hygiene reasons, we may decline returns on items that show signs of excessive wear, damage, staining, or odor beyond normal use.
- Proof of purchase (order number or confirmation email) is required.
How to Start a Return
To begin a return or exchange, email us at hello@driftwellshop.net with your order number and the reason for your return. Our team will get back to you with the next steps, including where to send the item if a physical return is required.
Please do not send your pillow back before reaching out to us first, as returns sent without prior contact may experience delays in processing.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
- Original shipping costs are non-refundable, except where the return is due to a fault on our part (for example, a damaged, defective, or incorrect item).
Exchanges
If you'd prefer a different pillow firmness or style rather than a refund, let us know when you reach out within your 30-night trial period. We'll arrange the exchange once your original item is returned or confirmed as no longer needed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us at hello@driftwellshop.net as soon as possible, ideally with a photo of the issue. We'll sort out a replacement or full refund at no cost to you, including any return shipping if applicable.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe:
- Check your bank account again.
- Contact your card issuer or bank, as it may take some time before a refund is officially posted.
- If you've done this and still have not received your refund, contact us at hello@driftwellshop.net.
Shipping for Returns
Unless your return is due to our error (damaged, defective, or incorrect item), you may be responsible for return shipping costs. We'll confirm this with you when you contact us to start your return.
Contact Us
If you have any questions about this Return & Refund Policy, please reach out to us at hello@driftwellshop.net.